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Tech Support

Customer Tech Support

We take customer support very seriously. When you purchase an LED sign from Tehillah Concepts, we’ll never leave you without the support you need. Instead, we’ll be there for you the entire life of the product, for any reason at any time.

 

Cutting Edge Software

Our LED Video Digital software is Nova Star, the best in the industry, user friendly and loaded with features. We train you on how to use the software and provide templates for easy ad creation. We also provide content creation software and Team Viewer for easy communication with your sign… so no worries, we have you covered!
Our Tricaster Software provide an instant professional touch that enhances the look and feel of your productions—easily and affordably. Create multi-camera production with video mixing, graphics, replay effects, live streaming social media publishing, virtual sets and much more with our Sports Graphic package.

 

Free Customized Content & Design

Tehillah Concepts is here for you. Need Help with content and designs for your new LED video digital display? Don’t worry, we got you covered. That’s right, we’ll design the perfect ad for your business as part of our package when you purchase a LED display. You’ll be getting results in no time.

 

Five Year Service Warranty

We stand behind everything we build. That’s why we offer an industry leading 5 year parts and 5 year labor warranty with the purchase of our annual maintenance cleaning and inspection program. Should anything happen to your LED display we can communicate to your sign immediately. Plus, we’re fast on delivery, you can expects service within 72 hours of calling for help.

 

Need help?
We’re here for you.

Engineered to Endure
Cutting Edge Technology – Our LED’s are engineered to endure the hardest environments. Tested and proven to provide up to 100,000 hours life expectancy and over 4.7 trillion colors. Polycarbonate material is resistant to warping, cracking and fading. Our dark matt finish creates high contrast for brighter, sharper images. Waterproof LED modules and data connectors. We use gator locks to keep the moisture out on every module.

Assembled in the USA with Local & Imported Components
All of our products are intelligently designed with precision and engineered for top performance. You’ll never have to worry about inferior products with us.

 

 

Frequently Asked Questions


 

If I encounter problems with my product, what kind of service can I expect?

When you purchase a LED Video Digital Display from Tehillah Concepts, you will receive the best product and support in the industry. You will have peace of mind knowing that your equipment is built to last. We stand behind our work and have a tech department ready to answer any questions you may have.

 

What maintenance is required for my display?

Tehillah Concepts requires an annual service agreement. We will come out and clean all dust and debris that may have found its way into your display.  We will replace all damaged ribbon cables and run a diagnostics check on every module for connectivity. We check the power supplies to make sure they have the correct power settings and make sure every fan is in operation.

 

What repairs are not covered under warranty?

  • Neglect, abuse or damage caused by user.
  • Maintenance or servicing of the equipment by anyone other than Tehillah Concepts.
  • Power surges, water damage, lightning or other acts of nature.
  • Excessive application of electrical power or improper power connection.

 

What is the turnaround time for my order?

Turnaround time varies from 3 to 12 weeks, depending on the type of display you order. 

 

 

Technical Questions


What is a pixel?

A pixel is one point of a picture. It may consist of one LED or lamp, multiple LEDs, or a cluster of LEDs, depending on the sign type. Monochrome displays use only one color of LED while full color displays require a minimum of one red, one green and one blue LED to create one pixel of color.

What is a nit?

Nits are the measure of light emissions from a sign, generically referred to as brightness. Nits are measured in Candelas per square meter (cd/m).

What is a LED?

LED is an acronym for Light Emitting Diode. LEDs come in many varieties but are universally based on a very small semiconductor die that emits light when electrical current is applied. The LED emits only color (amber, red, green, and blue are the most common) depending upon the die type.

What is the life span of an LED?

The life span of an LED is given in hours and estimates the amount of time it will take for an LED to fade to half its initial brightness. Life expectancies published by manufacturers range from 50,000 to 100,000 hours of continuous operation.

Contact Us Today For a Free Estimate

Expect the Best! Ignite your fans and inspire your team!

Stadium LED Video Digital Displays
& Scoreboards

The Best of the Best is now available in a 10mm LED. Unmatched clarity & stunning Video quality.

Outdoor Advertising Displays

Maximize your Investment. Captivate your audience, earn advertising dollars and generate revenue for your athletic sports programs!

Indoor SMD Video Displays

Surface Mount Diodes (SMD) provide new opportunities for indoor displays. Ultra HD with crisp detail and vibrant colors offers a pristine image for your fans to enjoy.

DAV Studio Tricaster

Sports video producers can stream live to deliver top level fan experiences with instant replay, slow motion, highlights, transitions, and high end graphics!

Call 918.633.4690

 

 

Mon – Fri 9:00 am – 5:00 pm
Sat – Sun Closed